Privacy Policy

Steven C. Fraser, P.A. (“we,” “us,” or “the Firm”) operates ibankruptcy.net. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit this website or use our services.

1. Information We Collect

Information You Provide Directly

• Contact forms: Name, email address, and phone number submitted through our website contact forms.
• Financial information: Income, expense, asset, and debt data you enter into our Means Test Calculator. This information is processed in your browser and is not stored on our servers unless you voluntarily submit it through a contact form or consultation.
• Documents: Files you upload through TitanFile, our secure document-sharing portal, which uses AES-256 encryption at rest and in transit.
• Payments: Payment information processed through Confido Legal, our PCI-compliant payment processor, which also handles IOLTA trust account deposits. We do not store credit card numbers on our servers.

Information Collected Automatically

• Analytics: Google Analytics collects anonymous, aggregated usage data including pages visited, time on site, referring URLs, and general geographic region. No personally identifiable information is collected through analytics.

2. Third-Party Services

We use the following third-party services to operate this website and deliver legal services. Each service has its own privacy policy governing its handling of your data:

• Calendly — Online appointment scheduling. You may provide your name, email, and phone number when booking a consultation.
• Confido Legal — PCI-compliant payment processing and IOLTA trust account deposits. Payment data is handled entirely by Confido Legal and is not stored on our servers.
• SignNow — Electronic signature platform for engagement letters and legal documents.
• TitanFile — Secure document upload and exchange using AES-256 encryption.
• Google Analytics — Anonymous website usage analytics.
• Make.com — Workflow automation for lead routing and internal notifications. Contact form submissions may be processed through Make.com to route inquiries to the appropriate team member.

3. Attorney-Client Privilege

Communications you make to the Firm through this website, including contact form submissions, document uploads, and consultation scheduling, may be protected by attorney-client privilege from the point of first contact. We treat all prospective client communications as confidential.

An attorney-client relationship is not formally established until a written engagement agreement is signed by both parties. However, information you share with us during the intake process is still treated as confidential.

4. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule consultations
• Provide legal services, including bankruptcy petition preparation and filing
• Process payments and maintain required trust account records
• Communicate with you about your case or potential case
• Improve our website and services through anonymized analytics
• Comply with legal and ethical obligations, including Florida Bar and DC Bar record-keeping requirements

5. Cookies

This website uses cookies only for Google Analytics. We do not use advertising cookies, tracking pixels, or retargeting technologies. Google Analytics cookies collect anonymous usage data and can be blocked through your browser settings or by using the Google Analytics Opt-out Browser Add-on.

6. Data Security

We implement industry-standard security measures to protect your information:

• TLS 1.3 encryption for all data transmitted between your browser and our website
• AES-256 encryption for documents stored through TitanFile
• PCI-compliant payment processing through Confido Legal
• Access controls limiting data access to authorized personnel only

No method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Data Retention

We retain client files and records in accordance with Florida Bar Rules and DC Bar Rules governing record retention. Contact form submissions from individuals who do not become clients are retained for a reasonable period and then securely deleted.

8. Your Rights

You have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to our legal and ethical retention obligations
• Opt out of Google Analytics tracking

9. Jurisdiction

This Privacy Policy is governed by the laws of the State of Florida, including the Florida Information Protection Act (FIPA), and applicable laws of the District of Columbia. Steven C. Fraser is licensed to practice law in both Florida (Bar No. 625825) and the District of Columbia (Bar No. 460026).

10. Children’s Privacy

This website is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted constitutes acceptance of the revised policy.

12. Contact Us